Natural language processing (NLP) is one of the most exciting sub-sections of the artificial intelligence (AI) landscape today. This unique technology uses algorithms in AI to pick up on trends in human language. Used correctly, companies can automate crucial processes, like sending customers to the right agents for their needs. NLP solutions can also unlock opportunities like sentiment analysis for customer relationship management.

As more companies search for AI solutions that can help them understand their customers and processes better, the demand for NLP is increasing, especially in Bahasa Indonesia.